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Orders are processed on business days and dispatched with tracking.
Processing and dispatch
In-stock orders are dispatched within one business day of payment clearing. Orders placed at a weekend or on a public holiday are dispatched on the next business day. [CONFIRM CARRIER AND DAILY CUT-OFF TIME BEFORE PUBLISHING.]
Packaging and handling
Lyophilized material is packaged appropriately for the compound and its stated storage requirements. Storage conditions for each item are listed in its specifications.
Destinations
We ship only to destinations where the materials ordered may lawfully be supplied and received. Purchasers are responsible for ensuring that receipt and possession are lawful in their jurisdiction, including any import requirements. [SPECIFY SHIPPING DESTINATIONS AND EXCLUSIONS BEFORE PUBLISHING.]
Delivery issues
Report damaged or missing shipments within the period stated in our Returns policy so that we can investigate with the carrier.